Support

How do I delete my account?

Open the app and go to Settings → Profile → Delete Account. Your data is deleted from our systems and your Sign in with Apple link is revoked. Deleting your account does not cancel an Apple subscription, so cancel that first (next question).

How do I manage, cancel or restore gogee gogee Plus?

Plus is billed by Apple. To cancel or change plan, open iOS Settings → your name → Subscriptions and choose gogee gogee. Cancel at least 24 hours before renewal to avoid the next charge. A one-time Trip Pass does not renew. To get Plus back on a new phone, open the Plus screen in the app and tap Restore Purchases. Refund requests for App Store purchases go through Apple at reportaproblem.apple.com.

How do I report or block someone?

Tap the menu on any post, story, comment, message, answer or profile and choose Report or Block. We review reports promptly, remove content that breaks our community rules, and remove repeat or serious offenders. For anything urgent, also email gogeex2@gmail.com.

Help with a booking, cancellation or refund

Flights, hotels, tours, cars and restaurants are booked on a partner’s website, not in gogee gogee, so manage, change or cancel them with that partner or the airline or hotel (some fares are non-refundable). Use the confirmation email the partner sent you. For gogee gogee Plus questions, see the Plus question above. If you are stuck, email gogeex2@gmail.com.

How do I withdraw consent for AI features?

Go to More → General → AI & data and turn off consent. AI features (Billie, trip planning, Lens, voice translation) stop sending your content to our AI providers until you consent again.

How do I control location and Billie Trail?

Billie Trail is off unless you opt in, per trip. Turn it off in the app's Settings, or change location permission for gogee gogee in iOS Settings → Privacy & Security → Location Services.

How do I see, correct or get a copy of my data?

You can view, edit and delete your content in the app. To request a copy of your data or ask us to delete it, email gogeex2@gmail.com. We respond within the time the law requires. See the Privacy Policy.

Is the SOS page an emergency service?

No. The SOS page lists local emergency numbers for where you are, finds the nearest embassy, and lets you share your location or alert your emergency contact. It does not contact emergency services on your behalf. In an emergency, call your local emergency number directly.

Report a bug

Email gogeex2@gmail.com with this template. Please don’t include passwords or card numbers.

Subject: Bug - [short summary]

App version:
iPhone model and iOS version:
What I did (steps):
1.
2.
What I expected:
What happened instead:
Screenshot or screen recording attached: yes / no